MADE IN THE USA
Frequently Asked Questions
Posted by Joanne Petrozzi-Jones on February 04, 2024
Snowshoes Frames
What is the difference between the snowshoe frames available?
Several snowshoe frames are available, each with recommended uses and optimal weights.
The Dion 120 and 121 have similar recommended uses. However, the 120 has thinner decking and a narrower hinge, making it the lighter snowshoe of the two. Thus, the 120 is ideal for competitive racing.While the 121 is also a competitive racing snowshoe, it is especially good for running on various trail conditions as well as hiking on packed trails. Model 132 can also be used for running should you need a larger surface area.
The NeviTREK Trackers and the Dion Models 132 and 164 are perfect for general recreation use. The Dion models are tapered in the back and may be preferred by some snowshoers. The NeviTREKs offer a larger surface area.
The NeviTREK Adirondacks are made with a heavier decking material than the Trackers but otherwise the construction is the same. The Adirondacks are meant for deeper snow and rugged hikes where a large surface area is required. They can also be used for general recreational hiking.
To choose your snowshoe size (particularly for heavy loads), consider the conditions in which you'll be snowshoeing and the load you'll be carrying, which includes body weight plus gear. The optimal load is for the frame only. If you plan to snowshoe on packed trails or where the snow is usually the heavy, wet snow as opposed to powder, you may want to go with a snowshoe one size smaller than what the weight guidelines recommend.
Bindings
What sizes of bindings are available?
All three types of bindings for the Dion Brand (Easy Fit, Secure Fit, and Quick Fit) are available in the following sizes:
- Regular: fits running shoes up to size 12 men's, 14 women's, or 11.5 UK
- Large: fits running shoes up to size 14 men's and most boots
The bindings for the NeviTREK Snowshoes are all the same and fit snow boot sizes up to size 15. Larger boots can be accommodated as a special order.
Are bindings sold as pairs or individually?
Bindings are sold in pairs unless a single one is specifically requested. If you only need one binding, contact Dion-NeviTREK, and they can take your order over the phone as a special order.
The strap on my Quick Fit binding keeps coming loose. How do I fix this issue?
Each snowshoe binding comes with a strap kit. The strap kit contains different sizes of Velcro straps that you can change out to customize the fit to your shoe or boot. If the strap kit does not include straps small enough for your foot or you can’t find your strap kit, don't hesitate to contact Dion Nevi-TREK, and they will send you smaller straps.
To ensure a proper/snug fit with Quick Fit Bindings, both pieces of the Velcro type fasteners need to make full contact with the opposite connecting end of the strap. If the strap doesn’t reach to make full contact or if there is too much strap, then replace the strap with a larger or smaller size strap from the extra straps provided.
The strap on my Easy Fit or Secure Fit binding keeps coming loose. How do I fix this issue?
To help keep the straps in place, it's recommended not to use the heel strap to get in and out of the binding. Instead, a suggestion is to set it to the correct size and tape it. Then, tighten/loosen the front straps to get in and out.
Can I use Dion-NeviTREK bindings on other brands of snowshoes?
Depending on the model, you may be able to use NeviTREK bindings on other snowshoe brands. We cannot guarantee or warranty the results. Bindings for wooden snowshoes are also available. Contact Dion-NeviTREK directly to inquire if the binding on your brand of snowshoe can be replaced with a NeviTREK binding. It will be helpful to send a photo of your snowshoes to info@dionsnowshoes.com.
Can I swap out my bindings for a new pair?
If you contact Dion-NeviTREK at 802-753-1174 or info@dionsnowshoes.com, we can swap the bindings for the cost difference. We can send the replacement, which you can switch over and send back the ones you have.
Cleats and Traction
What is the difference between the ice cleat and the deep cleat?
The standard cleats are lightweight and resist snow/ice buildup as they are coated with Teflon.
Deep cleats have a longer cleat length and are better for deeper snow. They also are helpful for lightweight runners who may need more traction. Finally, deep cleats are Teflon coated to resist snow/ice buildup.
The ice cleats are super durable and versatile. If you are living in a variety of conditions, this is the cleat for you, especially if you are potentially in poor/icy conditions.
My old snowshoes create snowballs after walking/running through wet snow. Will Dion Nevi-TREK Snowshoes do the same thing?
Cleats or crampons can ball up in certain snow conditions, primarily in wet snow or water crossings. Since the standard cleat and deep cleat are Teflon coated, it helps resist snow/ice buildup. Applying wax to cleats can help further in some conditions. Also, try to keep your snowshoes at the same temperature as outside so that the cleats are not warm from being inside and won't contribute to the snow balling up on the cleat.
My cleat broke or is worn out. Can I get a replacement?
If you have a broken cleat, send Dion-NeviTREK a photo so they can evaluate the break. It may be covered under warranty. Email the photo to info@dionsnowshoes. com.
If worn, you can order new front cleats/crampons to replace the worn ones. It is easy to remove the old ones and put the new ones back on. If you need a heel cleat replaced, contact them so that you can send the frames back for them for a replacement.
Logistics
What is Dion-NeviTREK's return policy?
If, for any reason, you are not completely satisfied with your purchase, contact us. We will consider snowshoes as a return if they are returned within 30 days, and they were not used. Original order shipping is not refunded unless it is a warranty issue.
What is the Dion-NeviTREK warranty?
All snowshoes come with a limited Lifetime Warranty against defects in material or workmanship. They will repair or replace any part(s) found to be defective. Please contact us for information on the quickest way of obtaining repair or replacement.
Can you purchase these snowshoes in person?
You can purchase snowshoes in person and try them before you buy. During the busiest times (December- January), our store will be open Monday-Friday 9am-4pm and Saturdays, 10am-3pm. If we don't have in stock what you want, you can still choose what you want, and we can ship them when they are ready. It's recommended to call first if you are coming from a long distance. During the off season we will not be open on Saturdays, unless by appointment.
Are these snowshoes sold in Canada?
Yes, you can purchase these snowshoes at Spafford Health and Adventure in Ontario. Spafford Health and Adventure | Dion Snowshoes Canada
What is the turn-around time from order to shipping for snowshoes?
During the busy season (December- January) in mid-winter, the lead time can be up to 10 working days. Ordinarily, stock items are shipped within 48 hours.
What makes Dion-NeviTREK Snowshoes different than other brands?
Modular: You can choose the frame, cleat, and binding for your specific snowshoe needs. If any component wears out over time, you can replace that component, not the entire snowshoe.
Lightweight and Efficient: These snowshoes are lightweight and narrow, with an ergonomic taper and a smooth, efficient hinge (think super-shoe plate concept) that returns energy to your stride. All this allows you to run much quicker and more efficiently with less wasted energy than other snowshoes.
Durable: These snowshoes are thoroughly tested in the toughest conditions to ensure you get the best quality and most durable snowshoes available.
Gives Back: Dion-NeviTREK Snowshoes gives back to the snowshoe and snowshoe running communities by supporting and partnering with countless athletes of all ability levels, races, and charities.
What other questions do you have about Dion Nevi-TREK Snowshoes? Please let us know at info@dionsnowshoes.com.